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Senior Customer Success Manager

Company

Crowdsource Solutions, Inc.

Location

makati, metro manila

Posted

May 31, 2026

Position Overview

Qualifications

  1. Bachelor’s degree in Business Administration, Marketing, or a related field.
  2. Prior experience in customer success, account management, or a similar role is preferred.
  3. Strong communication, problem-solving, and relationship-building skills.

Responsibilities

  • Act as the primary point of contact for assigned clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with key stakeholders to foster long-term partnerships.
  • Proactively monitor client accounts to identify growth opportunities and potential challenges.
  • Collaborate with internal teams, including sales and operations, to enhance customer experience and retention.
  • Conduct regular check‑ins, performance reviews, and business strategy discussions with clients.
  • Address client concerns and elevate issues as necessary to ensure swift resolution.
  • Assist clients in optim...

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