Applicants must be Singapore Citizens or PR holders or Malaysian Citizens or PR holders.

Location: Singapore / Malaysia

The Customer Success Manager (CSM) is passionate about understanding our customers and partners to make them successful through extraordinary levels of service. The CSM will work independently and cross‑functionally to address any satisfaction, growth or renewal opportunities and risks in their portfolio. The key goal is to make every customer or partner in their portfolio successful and committed to EDB through a trusted advisor relationship.

Expected expertise includes:

• Technology Account Management
• Deep customer relationship building
• Database deployment and business models
• Strategic partner engagement (Systems Integrators, Distributors, Resellers)
• Strategic business/technology leadership discussions
• Program management
• Project management