We are looking for a Senior Customer Success Manager to support high‑value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media.

Location: Illinois, United States; Montréal, Quebec, Canada; NewYork, NewYork, UnitedStates; Toronto, Ontario, Canada; Vancouver, BritishColumbia, Canada. Remote applicants in Canada and the UnitedStates are accepted; a hybrid component is possible for candidates near Toronto or Vancouver offices.

WHAT YOU'LL DO:

• Lead day‑to‑day relationship management for a book of business of high‑value customers (Fortune1000 sized businesses); guide customers to success on their social journey with Hootsuite’s Enterprise and partner products.
• Build and maintain influential relationships with customers with highly complex use cases in the assigned vertical(s), from end users through to executive sponsors, ensuring a consistent, best‑in‑class experience.
• Cul...