Ecorobotix SA, a Swiss B-Corp company headquartered in Yverdon-les-Bains, develops AI-driven ultra-precise spraying technologies that help reduce the environmental impact of agriculture. Following the integration of Maya, an AI-powered turf and land management platform, into the Ecorobotix Group, we are looking for our future:

Senior Customer Success Manager

Key Responsibilities

• Own and monitor portfolio health through User Health Scores and proactive customer engagement strategies.
• Drive onboarding excellence and ensure all clients achieve defined success criteria within the first 90 days.
• Design and manage customer satisfaction programs, including NPS, CSAT surveys, and seasonal business reviews.
• Launch and scale post-onboarding services such as annual reviews, seasonal coaching, and premium advisory offerings.
• Lead, coach, and support the existing Customer Success team while contributing to future team s...