Job Title - Senior Customer Support Executive

Experience - 3-6 years

Key Requirements:

• 2–3 years of hands-on experience in D2C customer support.

• Excellent verbal and written communication skills.

• Experience handling customer queries via email, WhatsApp, calls, and social media channels.

• Familiarity with order management, NDR handling, RTO management, refunds, replacements, and escalations.

• Experience working with CRM and support tools such as Freshdesk, Exotel, Ozontel, Bitespeed, Zendesk, etc.

• Ability to coordinate with logistics partners and internal teams to resolve customer issues efficiently.

• Customer-first mindset with strong problem-solving skills.

Industry Preference: D2C, E-commerce, Beauty, Fashion, Lifestyle, or Consumer Brands