HR WAYS in Dubai is seeking a Senior Manager – Customer Experience (CX) to lead and elevate the end-to-end customer journey across onboarding, retention, and advocacy. This on-site role demands strategic thinking, empathy, and operational excellence to design world-class service processes and scalable experience.

You will partner with product, operations and marketing to deliver a seamless, emotionally resonant customer experience, implement VOC programs, define CX KPIs, train teams, and