talabat, part of the Delivery Hero Group, is seeking a Sr. Specialist Customer Experience Strategy to own the customer journey, identify pain points, and drive end-to-end CX programs from definition to optimization.

You will develop a long-term CX vision, use cohort analysis and churn modeling with data science teams, and measure impact while collaborating with Product, Tech, Ops, and Markets to align priorities and drive measurable value across markets.