Job Overview

We are looking for a Senior Debt Collection Officer with a strong collection background to support remediation processes in the Nordics before transitioning to the local Debt Collection unit. The role involves following up unpaid claims, managing reminder and bankruptcy procedures, negotiating solutions, evaluating equipment, and realizing collateral.

Team and Culture

You will join the Debt Collection Remediation team at Nordea Finance, working closely with stakeholders across Nordea Finance and Nordea Group. Our values – collaboration, ownership, passion, courage – guide our work and are expected from all team members.

Responsibilities

• Remediation Phase
  • Manual spot‑checks and calculation of compensation and remediation cases.
  • Communication and handling of customer dialogue.
  • Progress tracking and follow‑up on the milestone plan for remediation across backend systems.
  • Special c...