Summary

The Senior Desktop Specialist is the primary lead responsible for troubleshooting issues with computer hardware, software, and providing general IT assistance. They serve a key role to ensure that service levels are achieved in line with agreed service level agreements while tracking incidents and service requests from creation to resolution, ensuring they meet IT and quality standards. This individual performs day-to-day operations in the IT department in an effective and timely manner and works with team members to ensure Service Desk tickets and IT generated alerts are dealt with correctly and in a timely fashion.

Requirements

Core Responsibilities

• Configure, install, and support desktop computers, laptops, printers, monitors, phones and other general peripherals  


• Maintain constant communication with service desk team and customers so SLAs are met  


• Manage ticket queue, triage, assignment and escal...