Technical Development and Implementation

• Design, develop, configure, and customize ServiceNow applications and modules
• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality.
• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime.
• Organize and structure taxonomies, knowledge bases, record producers, and self‑service portals to enhance user accessibility and experience.
• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions.
• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines.
• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience.
• Conduct code reviews and ensur...