Responsibilities

• Develop validation related documentation for new and existing applications in ServiceNow.
• Create and route architectural design, requirements specifications, and test sets including tracing of requirements through test in Open Text ALM.
• Administer ALM and DevOps solutions, source code control systems, CI/CD platforms, requirements management tools, defect tracking systems, cloud technologies, and other collaborative solutions supporting business partners.
• Provide technical support to Developers, Testers, and Engineers.
• Deliver high‑touch, one‑on‑one business assistance for new projects, enhancements, and general support needs.
• Provide Level 1 and Level 2 support for ServiceNow incidents and work orders.
• Collaborate with vendors to resolve issues beyond Level 2 support.
• Maintain server and client software updates.
• Manage server and application‑level monitoring....