Role Overview We are seeking an experienced Senior Digital Business Analyst to support digital transformation initiatives within a Government Agency. This role will work closely with business stakeholders, project teams, solution architects, vendors, and technical consultants to deliver user-centric digital solutions that improve business operations and citizen services.
Responsibilities - Gather, analyse, and translate business needs into clear requirements, user stories, functional specifications, and acceptance criteria.
- Facilitate discovery sessions, stakeholder workshops, and requirement discussions using human-centric and visual methods.
- Apply Design Thinking / Service Design approaches to identify business gaps, pain points, and future-state solutions.
- Work closely with project managers, solution architects, developers, vendors, and business users to ensure smooth project delivery.
- Support Agile / product-cen...