Drive Customer Success strategy at TouchBistro in Toronto. Oversee systems design, data management, and AI integration to foster an innovative customer experience.
As the Senior Director of Customer Success Operations, you will own the development of scalable workflows that enhance operational efficiency. This hands-on position requires leadership in managing the CS tech stack and ensuring that data-driven insights translate into actionable improvements. Your collaborative approach will be essential in pushing forward key initiatives across multiple teams.
Key Responsibilities:
• Design workflows for onboarding, billing, and support
• Oversee Customer Success technology and data reporting
• Transform data into insights for team effectiveness
• Lead AI initiatives embedded in customer interactions
• Collaborate with cross-functional partners for strategic goals
Requirements:
• 10+ years in Customer Success or RevOps leadership
• Strong background in Salesfo...