JOB SUMMARY 

The Senior Director, Loyalty Products & Member Engagement leads strategy, design, and execution of Marriott Bonvoy loyalty products and elite member engagement initiatives. This role is responsible for operating and advancing the end-to-end member experience across benefits, Elite tiers, engagement programs, and partner touchpoints—driving loyalty, satisfaction, and share of wallet. 

This leader oversees a portfolio spanning core elite benefits (., lounge, upgrades, F&B, checkout), Elite tiers (., published tier qualifications, referrals, status challenges), member engagement programs (., events, panels, branded merchandise, member feedback), Marriott Bonvoy for Associates, and ownership of published member benefits and tier policies. The role partners cross-functionally across Marketing, Digital, Global Technology, Operations, Revenue, CEC, and Finance to ensure seamless delivery, clarity, and consistency of the loyalty value proposition across Bra...