Lead Guardteck’s Client Services & Security Operations as Senior Director in Calgary, AB. Drive client satisfaction and enhance service quality across multiple security sites in this strategic role.
This senior client-facing role emphasizes the management of account managers and oversight of budget and KPI performance. Your leadership will foster strong client relationships while ensuring operational excellence and compliance across all contracts. This role combines strategic vision with hands-on management of team dynamics and service improvement initiatives.
Key Responsibilities:
• Provide leadership to account managers in service delivery
• Foster strong client relationships through proactive engagement
• Monitor operational performance and drive continuous improvement
• Manage budgets and ensure efficient resource allocation
• Prepare reports for regional leadership on service outcomes
Requirements:
• 5-7+ years in operations or client services leadership...