Lead the transformation of Customer Success at TouchBistro with a focus on AI-driven operational efficiency. This strategic role demands a seasoned expert to own systems that elevate customer retention and satisfaction.
TouchBistro seeks a hands-on leader with more than 10 years in Customer Success Operations, RevOps, or Systems leadership. You will unify our customer success technology ecosystem and drive automation to enhance workflows across various operational areas. Your expertise in data analytics and Salesforce will enable the team to move from reactive support to proactive customer engagement.
Key Responsibilities:
• Unified technology for customer support and retention
• Create and evolve workflows for onboarding and billing
• Supervise the Customer Success data reporting strategy
• Shift operations from reactive to proactive
• Champion AI within daily customer success workflows
Requirements:
• 10+ years of leadership in Customer Success Operations