This Senior Director of Regional Member Services will be on site most days in one of the following sites: Anaheim, Irvine, South Bay, Baldwin Park, and Downey.

Technical Summary:

The Senior Director of Member Services leads regional operations that deliver highly responsive, proactive engagement for members and patients across multiple service areas. This role drives key initiatives that strengthen retention, support Medicare 5-Star performance, reduce experience friction, and increase likelihood to recommend Kaiser Permanente. The leader provides strategic direction and oversees day-to-day Member Services operations in medical centers throughout the region, while also supporting service area executives with escalations and incident management.

Job Summary:

Provides strategy and direction to the Member Services function with overall responsibility for the day to day local Member Services operations in medical centers throughout the region.

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