Role Overview
AstraZeneca is seeking a Senior Director, SaaS Customer Delivery to lead the customer delivery function for our SaaS products. This senior leadership role involves managing customer onboarding, implementation, and ongoing success to ensure optimal product adoption and value realization.

Key Responsibilities

• Lead the customer delivery strategy and operations.
• Oversee implementation projects and customer onboarding processes.
• Drive continuous improvement in service delivery across the customer lifecycle.
• Manage and develop a high-performing delivery team.
• Collaborate with product management and engineering to align delivery with product roadmap.

Qualifications
Extensive experience in SaaS delivery and leadership. Strong strategic and operational skills. Ability to drive customer success and build relationships.