Senior End-User Support Engineer (L3) Job Title:
Senior End-User SupportEngineer (L3) Monthly Salary:
$8,500 - $11,000 SGD Location:
Singapore Employment Type:
Full-time, Permanent Roles & Responsibilities Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues) Own the Problem Management process - conduct root cause analysis (RCA) for recurring incidents Lead post-incident reviews and drive permanent fixes to reduce ticket volumes Design and maintain knowledge base articles for L1/L2 support teams Mentor and provide technical guidance to junior support engineers Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues Proactively identify areas for automation and efficiency improvements in support processes Manage major incident bridges and coordinate with multiple teams for resolution Create PowerShell scripts to automate repetitive support tasks Review change requests impac...