Your Role

Key responsibilities in your new role

• Provide 2nd and 3rd level SAP Basis support and perform system maintenance, including system health checks, daily monitoring of system performance & tuning, system installation, upgrades, patching, SAP Note check & implementation, client copies/system refreshes, transport management, and user administration
• Provide project support and coordinate for the SAP functional area
• Handle incident tickets and change requests, including handling security and authorization, job administration, connection issues, and troubleshooting functional topics
• Perform problem management, including root‑cause analysis, reporting service‑impacting issues to management, and actively participating in follow‑up actions to restore services to normal operation.
• Ensuring high system availability and optimal performance
• Conduct continuous system optimization, monitoring, and problem analysis/resolu...