Mandatoryskill set is CA UIM with minimally 2-3 years of experience managing thisproduct.

Supportand maintain APIC, WebSphere, and IIB/ACE environments, CA Automic , CA UIM

1.Incident & Problem Management

-Troubleshoot and resolve L2 incidents within defined SLAs

-Perform root cause analysis (RCA) for recurring issues

-Coordinate with L3/vendors for complex problem resolution

2.Middleware Support

-Support and maintain APIC, WebSphere, and IIB/ACE environments

-Diagnose and resolve API failures, integration issues, and application errors

-Ensure system performance, stability, and availability

3.Batch Processing Support (CA Automic)

-Monitor batch jobs, workflows, and schedules

-Troubleshoot job failures and ensure timely recovery

-Manage job dependencies and execution flows

4.Monitoring & Alert Management (CA UIM)

-Monitor system alerts...