Provide 2nd level support (including 24x7 rotational on call), solution administration, system maintenance, monitoring and operation to meet customer SLA / targets.
Implement service request and changes to fulfil user and customer needs.
Lead problem management for pro‑active management of DMS services, evaluate and deploy new measures/ solution to achieve improvements in performance, functionality, availability and cost effectiveness.
Defining and setup effective systems faulty detection and monitoring for early pro‑active failure detection for system stability.
Perform user requirement gathering, UAT (including test cases creation, test environment setup).
Collaborate and coordinate with all stakeholders to plan and schedule deployment of system releases strategically (combine downtime, minimum production interruptions).
Execute software and technologies refresh activities.
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