**About this role:**

Wells Fargo is seeking a Senior Escalations Representative - Spanish Bilingual. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

**In this role, you will:**

+ Support less experienced individuals in providing resolutions for client inquiries and complaints
+ Determine appropriate course of action and conduct investigative steps to fully identify customer issues
+ Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
+ Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
+ Provide subject matter expertise and interpretation of procedures to less experience...