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Senior Executive - Customer Service (Softlines)

Company

TÜV SÜD

Location

gurugram, haryana

Posted

June 30, 2026

Position Overview

Role: -

  • Maintain high standards of customer satisfaction through effective communication and service delivery.
  • Experience in quality management systems and customer-facing operations is preferred.
  • Adhere to all TÜV SÜD processes, policies, procedures, and operational guidelines.
  • Support implementation and maintenance of 5S and Lean practices across operational activities.
  • Deliver services to customers in accordance with agreed contractual requirements and service commitments.
  • Receive, analyze, and address customer feedback to enhance service quality.
  • Communicate with customers to clarify service scope, technical requirements, and operational expectations.
  • Record customer complaints, concerns, and queries and coordinate with relevant departments for timely resolution.
  • Ensure timely closure of all customer queries and service requests.


Co...

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