About the Job

• Deliver exceptional front-of-house guest services, ensuring visitors receive a welcoming and seamless experience.
• Resolve guest complaints and concerns promptly, maintaining professionalism and service quality standards.
• Support service quality initiatives to enhance guest satisfaction and drive loyalty.
• Monitor guest feedback channels and highlight insights to improve overall guest experience.
• Coordinate with internal teams to ensure smooth and consistent guest operations.
• Support VIP visits, special events, and high-traffic periods through planning and coordination.
• Guide and support junior team members to uphold service excellence standards.

About You

• Diploma in Hospitality, Tourism, or a related field.
• Minimum 2 years’ experience in guest services, hospitality, or entertainment environments.
• Strong interpersonal and communication skills...