Overview

A core focus of our activities is the implementation and optimization of Microsoft Dynamics 365 Contact Center, helping our clients in demanding sectors such as financial services, insurance and luxury to modernize their customer engagement platforms and transition to high-performing cloud and AI based platforms. Our approach is grounded in a strict alignment between business objectives and technological solutions. To strengthen our growing team, we are seeking an experienced Senior Expert who will lead complex CX transformation initiatives and act as a Trusted Advisor to our clients, and a Solution Architect for our activities in Switzerland.

Responsibilities

• You act as a trusted advisor to our clients, helping them define their customer engagement vision and ensuring a consistent alignment between business objectives and the Dynamics 365 Contact Center solution throughout the engagement.
• You lead business workshops and discovery s...