Duties & Responsibilities SLA Management Review all external service provider SLAs and assess compliance with FM output specifications Ensure monitoring and audit processes meet contractual and regulatory requirements Evaluate reporting structures internally and externally Operations & Team Management Review and improve organisational structures, reporting lines, and job roles Lead, coach, and develop site management and operational teams Align team outputs with contract requirements, FM specifications, and business objectives Drive team engagement, training, and succession planning (including BEE compliance) Manage employee relations in line with labour legislation and company policies Customer Relationship Management Build and maintain strong client relationships at all levels Establish effective and proactive communication channels with customers Ensure service delivery meets or exceeds customer expectations Occupational Health and Safety (O...