Duties & Responsibilities

Service Level Agreement (SLA) Management

• Review and assess all SLAs with external service providers
• Monitor compliance with facilities management output specifications
• Ensure internal procedures align with contractual obligations
• Evaluate and improve reporting structures

Team Leadership and Workforce Management

• Review organisational structures, reporting lines, and job roles
• Lead, motivate, and develop site teams
• Coordinate team-building and engagement initiatives
• Drive alignment with operational and strategic objectives
• Manage employee relations in line with labour legislation
• Support succession planning and BEE compliance

Customer Relationship Management

• Build strong, proactive relationships with clients at all levels
• Establish effective communication channels across stakeholde...