Job Description

About the Role

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a Senior Fullstack Engineer to help build Solve — an AI-powered conversation engine that resolves customer issues across channels. You’ll deliver end-to-end features spanning LLM integrations, RAG retrieval, workflow orchestration, and polished front-end experiences that customers rely on to automate support.

What you’ll be doing

● Extend the multi-turn conversation engine: manage intent routing, context preservation,
streaming responses, and human handoff across channel integrations.
● Build and optimize the RAG pipeline: embedding...