Cape Town, South Africa | Posted on 21/04/2026

Salary: Will be discussed during interview City: Cape Town Province: Western Cape Country: South Africa Postal Code: 7625 Job Description

WE’RE HIRING: Senior Guest Relations Officer

Our Cape Joy team is looking for a Senior Guest Relations Officer. You will take ownership of the guest‑facing operation and guest experience lifecycle. You will act as the right hand to the General Manager, ensuring seamless service delivery, supervising housekeeping standards, managing reservations and financial administration, and resolving guest concerns with professionalism and discretion. This role requires a mature, proactive individual who can operate independently and lead by example.

Key Responsibilities Guest Experience & Service Excellence Serve as the primary point of contact for guests from pre‑arrival to post‑departure, anticipating needs and personalising stays where possible. Proactively resolve guest complaints and ...