Elevate customer experiences as a Hardware Support Specialist at Stripe in a hybrid work setting. Your expertise will be essential in resolving payment hardware challenges for Terminal users.
In this full-time role, candidates should possess five or more years of experience in payment hardware troubleshooting. You will be working with a diverse user base, including both technical and non-technical individuals, ensuring they can effectively navigate challenges and enhance their workflows. Your role supports the crucial integration of seamless in-person payment solutions for businesses.
Key Responsibilities:
• Oversee troubleshooting for POS hardware and integrations
• Provide enterprise clients with payment setup support
• Recognize and analyze user issue patterns to suggest improvements
• Evaluate user friction points and recommend enhancements
• Refine internal and external documentation clarity
Requirements:
• 5+ years in payments or IT hardware environment...