About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theatre, and a beach club. It will feature multiple swimming and wading pools, water features, a five‑star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Senior Helpdesk Agent to join the IT Operations Engineering & Support team.

Primary duties and responsibilities:

• Serve as the escalation point for complex technical issues unresolved by Tier 1 support
• Provide advanced troubleshooting for hardware, software, and network‑related problems
• Monitor and manage help desk ticket queues to ensure timely resolution and SLA compliance <...