Reference: JHB -TR-1
We are recruiting for a Senior Helpdesk Support Engineer.
Duties & Responsibilities
Customer Service
- Receive calls from senior customer engineer/help desk.
- Verify/identify problems with help desk.
- Contact users to get clarity on problems and troubleshoot.
- Provide telephonic support to users if possible.
IT Support - Train users on how to use IT equipment.
Hardware Maintenance and Repairs - Undertake maintenance and repairs on damaged and repairable hardware.
- Report on uneconomical repairs.
Network and Telephone Support - Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
- Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with spec...