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Roles at this level are responsible for managing staff and coordinating internal activities to optimize the performance and efficiency of the unit.
They act as a reference point within the field and take responsibility for major decisions that impact the unit or its role.
Typically, these roles have management responsibility for a number of individuals undertaking processing or clerical work.
Plan, organize and prioritize workloads within the area of responsibility so that resources are used effectively and work is completed within set deadlines.
Performance Indicators:
Efficiency in using internal resources
Delays in meeting deadlines
Oversee the activities of the unit, monitor perf...