Job Description
In this role, we are seeking an Incident Communications Manager responsible for leading and coordinating communications with a strong understanding of cloud technologies. The role assesses operational incidents and planned activities, identifies customer impact, and determines the clearest way to convey it. Additionally, the manager partners with software development teams to improve tooling, processes, and content.
Responsibilities
- Lead communications to customers, development teams, and operations leadership for planned and unplanned events.
- Work effectively under pressure, translating technical details into clear customer‑facing communications with an appropriate level of detail.
- Understand complex maintenance and change activities and develop an overarching communication plan and strategy.
- Use key performance measures to validate communication performance and service health, including: