WHAT IS THE OPPORTUNITY?

As a Senior Incident Lead, you will be the driving force behind resolving high-severity, complex technical incidents (P1, P2, EP3, P3 and P4) that impact our products and customers. Beyond active incident command, you will champion the post-incident review process, driving systemic improvements to prevent recurrence (root cause analysis) and continuously maturing our site reliability operations (SRE). 

WHAT WILL YOU DO?

• Lead initiatives to promote ServiceNow ...