<p style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><b>Position: Senior Incident Manager(TMT)- Telecom Client Operations</b></p> <p style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><b>Location: Miami, FL(Hybrid- 3 days to the office, 2 days Remote)</b></p> <p style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><b>Job Summary</b></p> <p style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px">Sutherland Global is seeking an experienced Senior Incident Manager to lead our Incident Management Team (IMT) in support of a leading U.S. telecom provider. In this high-visibility role, you will own the end-to-end lifecycle of high-severity incidents - driving rapid restoration, leading executive-level bridge calls, and ensuring rigorous root cause analysis (RCA) across a complex, fast-moving tele...