Join Insight Global as a Senior Incident/Problem Manager focused on Capital Markets technology. Manage 80% problem oversight, 20% incident resolution, while ensuring operational excellence.
This role requires a strong background in Incident, Problem, and Change Management, with a focus on ITIL processes. You'll leverage your 4 to 6 years of relevant experience and technical degree to analyze operational issues and enhance solutions. Collaborate with SMEs to achieve organizational goals and support day-to-day production issues within the Capital Markets sector.
Key Responsibilities:
• Oversee day-to-day operational production issues from analysis to resolution
• Liaise with stakeholders to understand and recommend solutions
• Implement process improvements based on resolved issues
• Act as a subject matter expert for the team
• Manage governance of Incident, Problem, and Change management processes
Requirements:
• 4 to 6 years of Incident/Problem Management ex...