What is the opportunity?

Reporting to the Manager, Wire Payments the incumbent is primarily responsible for day-to-day support and logging in of all inquiries, monitoring all queues to ensure Service Level Agreements (SLA) are met on a daily basis and delivering high quality processing services to all clients and other service partners. The main focus is accuracy, efficiency and timeliness for all inquiries received. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values and Guiding Principles and ensure adherence to privacy principles.

What will you do?

• Responsible for the timely and accurate logging in of all inquiries received via SWIFT, e‑mail, etc. ensuring all appropriate research are attached to the cases.
• Displays strong dedication to maintaining and improving the Quality of Service standards committed by Payments & Trade Operations.
• Conduct investigations arisin...