Job Description
We are seeking an experienced Deskside Support Technician (Level 1–2) to provide high-touch, in-person IT support to employees, including executive (C suite) users. This role is critical to ensuring a seamless end-user experience across hardware, software, and device lifecycle management in a Microsoft-centric environment
Key Responsibilities
• Provide in-person, deskside technical support for end users (Level 1–2 issues)
• Deliver white-glove IT support to C suite and senior leadership, ensuring minimal disruption and high professionalism
• Troubleshoot and resolve hardware and software issues across Windows and Microsoft 365 environments
• Perform laptop imaging, refreshes, and device deployments
• Manage incidents and requests using ServiceNow (SNOW) ticketing system
• Support device and systems management, including setup, configuration, and troubleshooting
• Main...