This pivotal role seeks a versatile professional to partner with internal and external stakeholders to deliver projects/products to achieve a common goal of shaping assessment through technology; by bridging assessment tech innovation, robust business operations, and complex government domains and driving operational excellence.

As a Digital Business Analyst, you will work as a key project team member to support the agency and collaborate with stakeholders, fellow project managers, solution architects, technical services consultants and vendors to deliver and manage digital solutions.

• Partner with the business teams to elicit business and agency’s needs through human-centric and visual methods such as interviews, workshops, process modelling, journey mapping, and data analysis.
• Apply design thinking / service design methodology and tools to identify cu...