Senior IT Engineer / Team Lead - Level 3

Managed IT Services Division

POSITION OVERVIEW

Ocean Tide is seeking L3 Senior IT Engineers to serve as the highest-level technical escalation point and team lead for our managed IT service desk operations. You will handle the most complex technical challenges, lead root cause analysis efforts, design solutions for customer environments, and mentor L1/L2 engineers. This role bridges technical delivery and operational leadership, reporting directly to the Director of IT Operations.

KEY RESPONSIBILITIES

• Serve as highest-level escalation point for all technical issues across customer environments
• Lead root cause analysis and implement permanent solutions for complex and recurring problems
• Provide expert-level support for complex application issues, including integration troubleshooting, performance optimization, and vendor escalation management across customer LOB a...