We are partnering with a premier global financial institution in Singapore to hire a Senior IT Incident & Problem Manager for a critical contract engagement. This position sits at the heart of the bank's technology operations, ensuring high availability and resilience across enterprise infrastructure, applications, and end-user services.

If you are a seasoned ITSM professional who thrives in high-stakes environments and excels at driving system stability at scale, this is an opportunity to make a significant impact.

• Major Incident Management: Act as the primary commander during high-priority outages. Triage critical incidents, mobilize cross-functional technology teams, and drive rapid resolution to minimize business impact.
• Problem Management & RCA: Co‑own the end‑to‑end Problem Management process. Lead comprehensive post‑mortems and Root Cause Analyses (RCAs) to identify systemic issues and prevent recurrenc...