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Job Purpose:
The Infrastructure Engineer is responsible for 2nd level client support and services. This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level. The Infrastructure Engineer will have more in depth technical experience than the Field Service Engineer (FSE) and is likely to take the lead in more complex troubleshooting and provides backup to the supervisor. Tasks include:
Maintain applications on end user devices: install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
Maintain the estate of end user devices: Identify, analyze and repair equipment failures. Order and replace parts/material as needed.
Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.
Be the local hands and eyes for network and server equipment based ...