About the job Senior IT Operations Analyst

Job Responsibilities:

• Handles all projects/enhancement of other service desk (Support Service Desk)
• Handles different tasks related to IT governance and compliance
• Supports the operation of ticket dispatching and chat support
• Management and Administration of ManageEngine Service Desk

Qualifications:

• Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
• Knowledgeable in ManageEngine Service Desk Plus
• With knowledge in key technologies (e.g. Microsoft 365)
• Preferably ITIL certified
• Preferably Certified Business Analysis Professional (CBAP)