We're looking for a Senior IT Service Manager who will be accountable for delivering safe, reliable, and cost-effective IT services across WHSmith Australia’s retail estate, including airport, and hospital locations.

Acting as a senior operational leader within the WHSmith Group technology framework, this role ensures technology enables trading, protects revenue, and supports colleagues to deliver for customers.

What you’ll be doing:

• Customer & Trading First
  • Ensure POS, payments, applications and store/support office connectivity are highly available during trading/operational hours
  • Lead rapid recovery from incidents impacting stores, airports, or hospitals or support office
• Operational Excellence
  • Own end-to-end IT service delivery aligned to WHSmith Group standards
  • Apply disciplined incident, problem, and change management
  • Use insight and data to drive continuous servic...