The company in Singapore is seeking a senior IT Service Management professional to own operational support for critical banking applications. You will lead incident management, conduct root cause analyses, and coordinate with cross-functional teams to ensure end-to-end service delivery.

With 10+ years in ITSM within banking, you will drive ITIL-aligned processes, SLA governance, and service continuity while guiding L1/L2 support teams and vendors to achieve high service quality.