$68000 - $75000
About the Role
We are a managed IT and security services provider (MSP/MSSP) seeking a strong **L2/L3 IT Services Engineer** to support our managed services and security operations team. You will work directly across **multiple client environments** , owning escalations, maintenance, and client relationships while partnering with our help desk and NOC. This is a hands-on, client-facing engineering role for someone who is broad across the stack but has genuine depth in a few areas.

What You'll Do

+ Serve as **primary engineer** for a set of assigned clients — build and maintain those relationships and act as their main technical point of contact.
+ Triage and resolve L2/L3 support requests across phone, email, and ticketing; manage queues to meet/exceed SLAs.
+ Handle NOC-related tickets and alert response: server-down notifications, performance issues, event log alerts, failed backups, EDR alerts, vendor and renewal items.
+ Perform...