Senior IT Support Analyst
Salary: £32,000 – £37,000 depending on experience
Hours: 37.5 hours per week - Monday to Friday, 08:00–16:30
Location: Hybrid - Coventry office base preferred; nationwide applications welcome
Start Date: ASAP
At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long-term career.
We’re now looking for a Senior IT Support Analyst to join our Head Office function based in Coventry.
Role Overview
This is an exciting opportunity for an experienced IT support professional to join a forward-thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function.
We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first-contact resolution, automate triage, and free our analysts to focus on complex problem-solving and user experience. This role s...