We are seeking an on-site experienced L2 Support Engineer to provide advanced technical support for our Client’s IT infrastructure in the pharmaceutical industry.

Core IT Support

• Provide second-level technical support for users; troubleshoot hardware and software issues
• Manage Active Directory (user lifecycle, GPO, security groups, access control)
• Implement and monitor network security and switching
• Deploy and manage MDM solutions for corporate and BYOD devices
• Configure and maintain Windows Server environments (patching, security optimization)
• Execute backup and disaster recovery operations & storage systems; monitor performance and capacity
• Administer Microsoft 365 (mailbox, user accounts, email configuration)
• Lead IT projects end-to-end; manage timelines and resources

User Access Management (UAM) Responsibilities